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Welcome to Liberro Electronic Cigarettes.

Our products are intended for adult smokers. This website contains tobacco & nicotine related products and images. By entering the site, you are confirming that you are over the age of 18 which is the required age in the UK to purchase our products.

COVID-19 INFO

TIER 4 SHIPPING & SHOP UPDATE 20th December
 

In line with the latest government guidlelines we have had to close our shop. Click & Collect IS AVAILABLE.  Collect between 1pm & 2pm Monday to Friday.  DO NOT ENTER THE SHOP.  PLEASE KNOCK WHEN YOU ARRIVE AND WE'LL BE RIGHT WITH YOU.

 

WE ARE STILL SHIPPING AS USUAL during this time so please do order online for delivery.

 

Check out our shipping page for updated Christmas shipping times.

Stay safe and take care.

Your Liberro Team

 
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CHRISTMAS POSTING DATES

We really want to ensure that all orders arrive  before Christmas, but with the Royal Mail backlog we've had to bring the last date for ordering forward a little. We're doing everything we can to ensure your orders arrive promptly.

The last order date for a pre-Christmas delivery is now December 15th.

Whilst we are confident that parcels ordered on or before December 15th should reach UK addresses before Christmas, we are currently unable to provide an accurate delivery time due to the Royal Mail backlog, so do place your orders as early as possible. 

Wishing you a Wonderful Christmas and healthy, happy New Year

Your Liberro Team

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PAYMENT ISSUES UPDATE 23rd NOVEMBER
 

You may have experienced issues placing your order today and we'd like to explain why and what we're doing to fix the problem.

At around 10:35am this morning we received an email from PayPal (our payment processor) telling us our account would be closed which was shortly followed by all our payment options being disabled. 

We are not an isolated company this has happened to today.  From what we have seen PayPal are closing all vape related accounts without notice.  We have also noted from the web that personal PayPal accounts are also being affected and closed without notice.

We are in the process of arranging another online payment processor (WorldPay & SagePay/Opayo) but this, unfortunately, will take some time.

In the short term we have changed the way you checkout so that you can still get your supplies and ask that you make payment directly to our account via internet banking. 

During checkout select "Bank Transfer"  and confirm your order.  Our bank details will be in the confirmation of order email.  Please use your order number as the reference number when making payment

Finally, we'd like to re-iterate that we have done nothing wrong and have remained well within the PayPal terms (as have all the other vape suppliers).  Our PayPal account is 18 years old and we are shocked that a company the size of PayPal can immediately withdraw service without any notice or actual reason.

Rest assured we are doing everything we can to re-instate a normal checkout process as soon as possible.  

Thank you for your patience.

 
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UPDATE 4th November 2020 - For CLICK & COLLECT customers
 
The guidance on click and collect for non essential retailers has been updated today.
 
It states that we can only offer click and collect "off the premises" meaning YOU WILL NOT BE ALLOWED TO ENTER OUR SHOP to collect your order.
 
To collect your order please wear a face covering, knock on the door and stand back.  We will greet you, stand back, ask for your order number and name, then pass you your order.
 
If there is a queue outside please maintain 2 metres between you and other customers.
 
Take care, stay safe and stay home whenever possible.
 
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UPDATE 1st November 2020 - For ALL customers
 
With the latest order to stay home and all non essential shops to close coming into force on Thursday 5th November we want to reassure you that we will continue to ship all orders as usual and our supply chain remains unaffected.
 
For local customers we are still able to offer click & collect at our shop between 2pm and 3pm Monday to Friday.  Please note that our shop is open between 2pm & 3pm STRICTLY FOR CLICK & COLLECT ONLY.
 
Please plan ahead taking into consideration that your parcels may take longer than usual to arrive due to the increased demand on the Royal Mail.
 
We're running with minimal staff so for phone orders or queries please do leave a message and we will call you back.
 
Thanks once again for your patience and continued support.
 
Stay home, stay safe
 
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UPDATE 23rd September 2020 - For ALL customers
 
To ensure we remain COVID Secure in line with the governments updated legal guidelines we will be closed on Friday 25th September for COVID-19 Staff Training and will  re-open on Monday 28th September.
 
Orders received after 3pm on Thursday  24th September will be shipped on Monday 28th September.
 
Sorry for any inconvenience and thanks once again for your patience and continued support.
 
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UPDATE 27th July 2020 - For ALL customers
 
We're happy to let you know that from today we'll be open Monday to Friday 1pm to 3pm for you to pop in and shop or collect your online click and collect order. 
 
As before, simply order by noon for same day collection.  Orders received after noon will be available to collect the next working day between 1pm and 3pm.
 
PLEASE NOTE TAHT WHEN YOU COME INTO THE SHOP THAT YOU WEAR A SUITABLE FACE COVERING AS MANDATED BY THE UK GOVERNMENT.
 
With positive COVID-19 cases on the rise and with regards to our shop opening times, we're actively monitoring the (pandemic) situation and will let you know of any changes going forward based on the information available at the time.
 
Thanks once again for your continued support.
 
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UPDATE 15th June 2020 - For CLICK and COLLECT customers
 
We'll be open from today Monday to Friday 2pm to 3pm for you to collect your orders. 
 
Order by noon for same day collection.  Orders received after noon will be available to collect the next working day between 2pm and 3pm.
 
Please prepare yourself for your collection by reading our covid secure rules for entering our shop below:
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
UPDATE 10th June 2020 - For LOCAL customers
 
We have now completed our COVID-19 risk assesment as required by law in order to open our doors again and we're happy to report that we are Covid Secure but our capacity initially will be limited to collections of pre-paid orders made online or by telephone for a 1 hour window (2pm to 3pm) Monday to Friday.
 
In order to maintain our Covid Secure status and remain open we have introduced the following rules as set our by the Government.
 
 - Maximum 2 customers in the shop at any one time
   PLEASE ONLY ENTER THE SHOP WHEN THE PREVIOUS CUSTOMER HAS LEFT
 
- Face coverings must be worn when entering the shop
 
- Please sanitise your hands before entering or use the provided sanitiser upon entering.
 
- Please maintain 2m distance from others when in the shop - Floor marking have been added to assist with this.
 
- Please follow the one way system to exit the shop.
 
After you've placed your order you'll be sent an email when it's ready to collect.  Please remember the collection window is 2pm to 3pm Monday to Friday only. Generally speaking orders made by noon Monday to Friday will be available for collection the same day.
 
This is new for everyone so we ask that you bear with us while this new system beds in and we iron out any niggles.
 
 
Thank you again for your continued support and loyalty, without which we may not have survived these trying times.
 
As a thank you here's 15% OFF your next order valid from Friday 12th until Monday 15th June.  Use code THANKYOU at checkout.
 
Take care, stay safe.
 
Your Liberro Team
 
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UPDATE 27th May 2020 - For LOCAL customers
 
We are pleased to announce that according to the latest Government advice from Monday 15th June we will be resuming our click and collect service from our Buntingford shop.
 
We have taken every precaution to ensure your safety and that of our staff during this difficut time.  As such we will be open between 2pm and 3pm Monday to Friday for click and collect collections only. (Closed on Bank Holidays)
 
To ensure the strict social distancing measures required we will only be allowing one person in the shop at a time to collect their order.  We have installed "sneeze screens" on our counters and request that you use the provided hand sanitiser upon entering the shop and where possible wear a face covering.
 
Please note that there will be no stock available to purchase for walk in customers as all of our stock is held offsite.  The one hour window between 2pm and 3pm is strictly for click and collect customers only.
 
Of course this may change with any new advice from the Government but we will keep you informed.
 
Thank you again for your continued support and loyalty.
 
Take care, stay safe.
 
Your Liberro Team
 
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UPDATE 5th April 2020 - For LOCAL customers
 
Unfortunately due to recent updated advice from the Government and to further protect you and us we are temporarily suspending our local same day hand delivery service.  All orders will now be delivered via Royal Mail until further notice. 
 
We had hoped that we would be able to serve our local customers with doorstep deliveries for longer but in the current climate this is not possible at the moment.
 
Rest assured that we'll be back to full strength and delivering same day again as soon as we possibly can.
 
Please plan ahead so that you don't run short on your supplies.
 
Thank you for your continued support and loyalty.
 
Take care, stay safe.
 
Your Liberro Team
 
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UPDATE 4th April 2020 - For ALL customers
 
Whatsapp now back up and running!
 
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UPDATE 3rd April 2020 - For ALL customers
 
Unfortunately it would appear that our business Whatsapp account has been hacked so this service is temporarily unavailable.  We apologise for any inconvenience caused.  Please email us with any questions you may have..
 
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UPDATE 28th March 2020 - For ALL customers
 
Due to a large increase in order volumes, we are currently not able to guarantee same day shipping on orders at this time. Any order placed, until further notice, may take up to 2 working days to be processed and shipped.
 
We are now working with minimal staff in attendance to maintain strict physical distancing so we ask that where at all possible that you PLEASE ORDER ONLINE.  
 
If, however, you do wish to order by phone then PLEASE LEAVE A MESSAGE, we will endeavour to call you back by mid day Monday to Friday. 
 
Quick queries can be sent via Whatsapp message to 07931 583 496 Mon - Fri 9am - 5pm but please note that voice calls to this number cannot be answered, this number is for messaging only.
 
Finally, we'd like to thank you again for your continued loyalty, support and patience during these uncertain times. Rest assured, we're working hard behind the scenes to keep you supplied as quickly as possible.
 
Stay safe, stay home and take care
 
Your Liberro Team
 
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UPDATE 22nd March 2020 - For ALL customers
 
In light of recent developments and the unprecedented conditions the UK now faces as a result of the uncertainty caused by COVID-19, we have decided to close our High Street Vape Shop to protect our customers and staff until further notice.
 
We are asking that any customers who would normally visit us in store now place their orders online.  By ordering online the social distancing measures required to protect us all can be met easily... we're one less shop to visit!
 
To further protect our staff, we have temporarily reduced the amount of hours spent in the office so please do bear with us.  For phone orders we ask that you leave a message when prompted and we will call you back to take your order.  All calls will be returned by 2pm Monday to Friday.
 
Although we are experiencing extremely high demand for our products at this time we currently have healthy stock levels of our most popular products.  Please note, however, that it may take a little longer to get your order out to you.
 
 
We're now on Whatsapp so if you've got a question then please feel free to message us and we'll get back to you as soon as we can Monday - Friday 9am - 5pm.  The number is 07931 583 496.
 
 
Again and as always, a huge thank you for your continued support, trust and loyalty.  Together, we'll get through this.
 
 
 
Take care
 
Your Liberro Team
 
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UPDATE 19th March 2020 - For local customers
 
With the probable imminent forced closure of “non essential” shops in line with the Government's social distancing response to the COVID-19 pandemic and, to further protect you and our staff, we STRONGLY ADVISE YOU TO ORDER VIA OUR WEBSITE www.liberro.co.uk for free doorstep delivery to you until further guidance is announced by the Government.
 
We are working with other shops in the High Street to provide same day doorstep deliveries to help ensure that you can maintain the social distancing needed to protect yourselves.  Please contact them to see if they are participating.
 
To place an order for your vape supplies please visit www.liberro.co.uk,  set up an account, place your order and select your preferred delivery method.  The free same day local delivery option will display automatically for orders placed by 2pm Mon - Fri  within a 10 mile radius. For orders placed outside of those times your order will be delivered on the next working day 
 
We expect our Same Day delivery service to be available throughout this period
 
Have a quick question?  We’re now on Whatsapp so if you have a general query please send us a message to 07931 583 496 (9am - 5pm) and we’ll get straight back to you.  We will keep you updated with the latest information on our website.   
 
Take Care.
 
 
 
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UPDATE 18th March 2020 - For local customers
 
Should you need to self isolate or cannot get out to our shop to get your vaping supplies please do remember that we have an online store and offer free delivery.  Simply visit our website: liberro.co.uk, set up an account and place your order.
 
We will try and keep the shop open as long as possible, however, should we need to close the shop in the event of a complete lockdown/quarantine situation, or where we feel that we should close to protect our customers and staff we will still be taking online orders and delivering via Royal Mail.
 
If Royal Mail deliveries are disrupted or suspended, we are hoping to be in a position where we’ll be able to deliver locally ourselves within a 10 mile radius.  
 
Should this be the case simply select the Isolation Local Delivery option (it will display automatically if your delivery address is within 10 miles) and we’ll get your supplies to you as soon as possible. For up to the minute information about our opening times and deliveries etc. contact us via Whatsapp 07931 583 496
 
These are trying and uncertain times in which all of our lives will undoubtedly change. Take care of yourself and each other.
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UPDATE 16th March 2020 - For ALL customers
 
For over 11 years Liberro have put your well being first, leading the way in product testing and safety. Now with the COVID-19 situation, we have implemented extra safety precautions to ensure our customers and staff stay healthy and safe. 
 
Liberro already has very high hygiene standards and our manufacturing partners have strict lab and production procedures. These have been reinforced in line with the latest guidance from health authorities and the World Health Organization, and we continue to reassess everything we do on a daily basis. 
 
We are still welcoming customers to our Buntingford store, but we kindly ask that you use the hand-sanitiser provided and to further prevent the spread of the virus we have suspended taste testing of our e-liquids in-store until further notice.
 
As a precaution, we are also stocking up on products in case of any disruption to the supply chain. We are continuing to monitor the situation to make sure we can provide you with the best products and services throughout this difficult time. There may be possible delays with your order, so we advise you to order early to avoid disappointment. 
 
As always, thank you for your continued support, trust and loyalty.  It means a great deal to us.
 
Take care
Your Liberro Team